CLAIMS FREQUENTLY ASKED QUESTIONS

  • How will this loss affect my premium?
  • Where do I report a claim?
  • What happens after the claim has been reported?

AUTO CLAIMS QUESTIONS & ANSWERS

  • What should I do at the scene of an accident?
  • What information do I exchange at the scene of the accident?
  • Does Germania have any preferred service facilities?
  • When can I expect the adjuster to contact me for my inspection?
  • Who should receive my deductible?
  • What if the initial payment is not enough to repair my vehicle?
  • When can I get a rental car?

PROPERTY CLAIMS QUESTIONS & ANSWERS

  • What actions do I need to take before filing a claim?
  • How do I file a claim?
  • What do I need to report a claim?
  • After I report my claim, what can I expect from the claims process?
  • How long will it take to settle my claim?
  • My home is unlivable; can I stay at a hotel?
  • How long do I need to keep damaged items around?
  • Will my mortgage be listed on my check?
  • Do I need to hire my own contractor?
  • My contractor says it will cost more than the adjuster estimated. What do I do?