Report A Claim
Insurance rates don’t always increase after an insurance claim. However, every situation is different. If you have any concerns, please contact your local agent.
You can report a claim 24 hours a day, 7 days a week by choosing one of the following:
Yes. We offer Germania Premier Service facilities near you to handle your repairs quickly and efficiently. The repairs are guaranteed for as long as you own the vehicle. Find an Auto Repair Shop near you.
Typically, the turnaround time is 24 to 48 business hours.
You pay your deductible to the repair facility directly.
The repair facility will need to submit documentation to the adjuster for any additional damage found.
You can report your claim online or call 877-GERMANIA (877-437-6264)
Our claims adjuster will contact you to set a date and time to complete an inspection. However, during catastrophic events, it might take longer for an inspection to be scheduled.
We are truly proud of our response time. Our claims adjusters are equipped with laptop computers and in most cases we are able to issue a check the day the claims adjuster reviews your loss.
Our policy provides additional living expense coverage. These costs can include food, temp housing and animal boarding that is above normal living expenses. You will need to keep copies of all your receipts and invoices to support these additional costs. Please check your policy or ask your claims adjuster for more details.
Ask your adjuster before discarding any damaged items.
Your mortgagee has a financial interest in the property, so they will be included as a payee on your check. It would be a good idea to contact your mortgagee, inform them of the claim and ask what their procedures are.
Yes, you will need to hire your own contractor to complete the necessary repairs. Our claims adjuster will make an inspection, complete an estimate and payment will be issued to you.
Your contractor will need to submit documentation to the claims adjuster for review. He may need to conduct a re-inspection.
We’re here for you, 24/7/365.
855-548-3455
File a claim online, by phone or by contacting your agent.
1-877-GERMANIA