We are committed to expediting the resolution of your claim by actively and promptly seeking solutions. You can count on us to be readily available whenever you require our assistance. Take a look at some of the ways Germania can expedite the processing of your claim.


Germania Premier Service

Germania Premier Service (GPS) is a recommended network of trusted preferred auto body repair facilities.

With more than 350 recommended repair facilities in our network, there’s a good chance one is located not too far from you. Because we work with these repair facilities, they work to get our policyholders’ damaged vehicles repaired quickly.

Get your auto up and running smoothly again with the Germania Premier Service.

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Repair Estimates Online

We're happy to say that the adjuster estimate process is convenient for our policyholders as they can view the estimates online via GermaniaConnect.

Policyholders who are registered for GermaniaConnect will be able to view and print their damage estimate as soon as the estimate has been completed by the adjuster — no more waiting for the mail or e-mail.

Register today and start enjoying the convenience and speed of GermaniaConnect.

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Prevent Further Damage

We are here for you during the claims process, assisting you with taking the responsible steps to protect your property from further damage. From walking you through filing claims to answering all your questions regarding property damage policies, we’ll be by your side.

We know that your home and property are very valuable assets, so we’ve pulled together some helpful tips that can protect your home from further damage. Read more below.

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Payment Options

We’re happy to expedite your claims payment by providing multiple options for you to choose from!

In conversation with the adjuster, customers can choose to receive a physical check via mail or utilize the Customer Choice method of receiving claim payment digitally.

Through the Customer Choice method, you will receive an email from One Inc, Germania’s payment process partner, guiding you through the payment process. Here you will be able to select whether you prefer a printed check (to be mailed) or digital payment. A valid email address and mobile number is required for this method.

The claim payment process may differ if multiple parties, such as vendors, mortgagees and or lienholders are involved.

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Catastrophe Response Unit

Germania is not a fair weather friend - we are a proud member of the Texas community and that means we are quick to jump in and help in even the worst scenarios.

Our Catastrophe Response Unit is mobilized by our dedicated team of claims pros, becoming a fully functional field office that can respond to any catastrophe - regardless of severity - within the state of Texas.

If you’re interested in learning more about Germania’s Catastrophe Response Unit, please feel free to contact us!

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Our Catastrophe Response Units in Action