Auto Glass

Chips and cracks on your windshield and windows can become unsafe if not repaired promptly. As a Germania auto policyholder, you benefit from our pain-free and easy auto glass repair and replacement services.

There’s no need to delay reporting your auto glass claim in fear you won’t have time for a hassle; the moment you notice damage to your auto’s glass, just give us a call or report your claim online via Safelite’s simple claims process for Germania policyholders… and we will facilitate the rest!

If you’re ready, use the button to below (or call Germania Glass Service at Phone: 888-246-6432) to begin your auto glass claim.

Germania Insurance offers cost-saving windshield repair to policyholders who need it. If the chip or crack is less than the size of a dollar bill (6 inches), chances are that the damage can be repaired. Germania even waives the deductible for windshield repair service, so there is no out-of-pocket cost to you (certain restrictions may apply). Keep in mind, if your windshield is chipped it’s only a matter of time before it spreads and becomes a larger crack that must be replaced.

If your windshield has a chip that needs repair or if any glass on your vehicle requires replacement, you can conveniently report auto glass claims on the Safelite website or you can call Germania Glass Service at 888-246-6432 and follow the phone prompts to report your auto glass claim to a customer service representative.

Begin Auto Glass Claim

Auto

In the aftermath of an auto accident, there can be confusion, trauma, and often a long road to recovery. That’s why we treat each auto claim with care, respect, and discretion.

Please don’t wait to file your claim if you were involved in an auto accident or auto-related event as any delays might result in the loss of critical information and details. We’re here to help you work through the claim-filing and recovery process and provide support in the capacity you need, from filling out paperwork to questions about what to do next.

If you’re ready, use the button to the right (or call us directly) to begin your auto claim.

The following steps will make filing your claim stress free:

Report Your Claim

• Report Claim Online
• Call 877-GERMANIA (877-437-6264)

Repair

• Find an Auto Repair Shop near you – Germania Premier Service
• If you are unable to use Germania Premier Service, please call 877-GERMANIA (877-437-6264)

Review Your Claim Status

• Receive the latest status on your claim
• Check payment status (policyholders only)
•  Non-policyholders can check payment status by calling 877-GERMANIA (877-437-6264)

Germania Auto Claims FAQs

1.      How do I file a claim?

You can report your claim online or call 877-GERMANIA (877-437-6264)

2.      Does Germania have any preferred repair facilities?

Yes. Germania Premier Service has trusted preferred repair facilities that are near you to handle your repairs in a fast and efficient manner. The repairs are guaranteed for as long as you own the vehicle.

3.      What to do at the scene of an accident?

• Relocate vehicle to the closest safe location
• Contact the police to determine if an officer should be present
• If anyone is hurt, please call 911
• Take photos of each damaged vehicle or item

4.      What information do I exchange at the scene of the accident?

• Names, phone numbers, addresses and e-mail addresses of all involved parties, occupants and witnesses
• Insurance company name, policy number and phone number
• Police report number, officer name, badge number and phone number

5.      What do I need to do if the loss is a non-collision loss such as a weather event, theft, or damage caused by an animal?

Take the proper steps to secure your vehicle from further damage. Take photos of the damage to your auto along with the surrounding scene where the loss occurred. Contact the police if you feel it's an emergency or need to report a theft/vandalism incident.

6.      When can I expect the adjuster to contact me for my inspection?

Typically, the turnaround time is 24–48 business hours.

7.      To whom do I pay my deductible?

It will be the insured’s responsibility to pay the repair facility their deductible.

8.      What if the initial check is not enough to repair my vehicle?

The repair facility will need to submit documentation to the adjuster for any additional damage found.

9.      When can I get a rental car?

Please contact the Claims Department at 877-GERMANIA (877-437-6264) to determine if your coverage includes a rental vehicle. If the vehicle is drivable, the rental will be authorized upon the agreed repair start date.

Begin Auto Claim

Property

We know our policyholders take pride in their homes and properties and that responsible ownership is why we are pleased to provide a property policy for Germania policyholders.

You’ll find our property claims process is swift and hassle-free, especially as we respond promptly whenever you need assistance. Along with helping you make the claim, we also provide coverage for additional living expenses (food, temporary housing and animal boarding).

Property damage is, to say-in-the-least, a frustrating event, however the aftermath will be much simpler and worry-free when you’ve got our Germania team providing assistance and support.

If you’re ready, use the button to the right (or call us directly) to begin your property claim.

The following steps will make filing your claim stress free:

Report Your Claim

• Report Claim Online
• Call 877-GERMANIA (877-437-6264)

Evaluation

• An adjuster will contact you to get more information about the damage(s) and provide you with information as needed.

Review Your Claim Status

• Check payment status (policyholders only)
• Non-policyholders can check payment status by calling 877-GERMANIA (877-437-6264) or your claim adjuster
   

Germania Property Claims FAQs

1.      How do I file a claim?

You can report your claim online or call 877-GERMANIA (877-437-6264)

2.      What do I need to report a claim?

• Policy number
• Date of the loss
• Address of the loss location
•  A brief description of the loss
•  Your current contact information

3.      What actions do I need to take before filing a claim?

• Before any claim, resolve the immediate issue (if possible) to protect your property and prevent further damage
• If there’s a water leak, please shut off the water
• In the event of a theft, fire or vandalism claim call 911 and report it to the proper authorities

4.      After I report my claim, what can I expect from the claims process?

An adjuster will contact you to gather more information of the damage(s) and determine if your claim needs an inspection or can be handled more quickly with a virtual inspection. During catastrophic events, it might take longer to be contacted by an adjuster.

5.      How long will it take to settle my claim?

We offer multiple options for claim inspections, including on-site visits by a Germania adjuster, virtual methods, or working with a trusted partner. Our aim is to provide efficient and thorough assessments for all claims. If an adjuster is present on-site, we strive to issue any payment on covered claims during the inspection. In cases where virtual methods or assistance from a trusted partner are utilized, payment will be made on covered losses after we have completed the claims handling process. Our priority is to handle your claim promptly and ensure a positive experience throughout the process.

6.      My home is unlivable; can I stay at a hotel?

Our policy provides additional living expense coverage. These costs can include food, temp housing and animal boarding that is above normal living expenses. You will need to keep copies of all your receipts and invoices to support these additional costs. Please check your policy or ask your adjuster for more details.

7.      How long do I need to keep damaged items around?

Ask your adjuster before discarding any damaged items.

8.      Will my mortgagee be listed on my check?

Your mortgagee has a financial interest in the property, so they will be included as a payee on your check. It would be a good idea to contact your mortgagee, inform them of the claim and ask what their procedures are.

9.      Do I need to hire my own contractor?

Yes, in most cases, you will need to hire your own contractor to complete the necessary repairs.

10.  My contractor says it will cost more than the adjuster estimated. What do I do?

To ensure a thorough evaluation, you or your contractor must submit documentation to the adjuster. Following their review, a reinspection may be required, additional photos may be requested, or a determination will be made regarding the relevance of any additional charges to the claim.

Begin Property Claim

Liability

We don’t expect an accident around every corner, but we know they may happen and injury or damage might follow - that’s why we offer comprehensive liability insurance to provide protection and enable peace-of-mind for our policyholders.

From little mishaps to serious accidents, we will stand by you and provide assistance and support throughout the claim process. We will always treat you with respect and discretion throughout, making sure you have everything you need for a successful claims experience and for moving forward from the unfortunate event.

When you’re ready, use the button to the right (or call us directly) to begin your liability claim.

Liability insurance is coverage that protects you against claims resulting from bodily injury or property damage which you may be responsible for if found legally liable.

To report a claim, please call 877-GERMANIA (877-437-6264).

Begin Liability Claim

Roadside Assistance

We’ve all been there - driving down a lonely stretch of road and a tire goes flat; stressing while eyeing the fuel gauge indicator drop into the red and hoping for a gas station around the next bend; we’ve even experienced the frustration that comes when the GPS device batteries run out and all sense of direction is lost. We know the frustration and anxiety that comes with these scenarios and that’s why we offer comprehensive Roadside Assistance services to our policyholders.

When something goes wrong on the road, we are the friend you call. From complete breakdowns or lockout service to just a quick ask for directions, Germania Roadside Assistance provides drivers with a reliable safety net - and peace of mind.

If you need Roadside Assistance, please call us directly and we’ll be happy to lend you a hand!

Whether you’re driving across town or across the country, Germania’s Roadside Assistance coverage protects you while you’re on the road.

This optional coverage is available to Germania Auto policyholders for a nominal premium. Call your local agent today to have Roadside Assistance added to your Auto policy. Roadside Assistance includes travel and car care discounts, too.

By calling 855-548-3455 when you need emergency assistance, you can count on Germania to send the best roadside assistance help your way fast.

Policyholder Benefits:

• This optional coverage provides you Roadside Assistance — and it covers all insured drivers on your Auto policy in any vehicle. Policy limits include up to five services per 12-month policy period.
• 24-Hour Emergency Towing Service: We’ll tow your vehicle to the destination of your choice. The first 50 miles of towing distance are covered under your Roadside Assistance coverage. The policyholder pays for towing beyond the 50-mile limit.
• 24-Hour Emergency Road Service: You’re covered for emergency road service throughout the United States, Canada and Puerto Rico.
• 24-Hour Emergency Delivery: A service truck will bring gasoline, water, oil or other necessary supplies to get you back on the road. You’ll only pay for the cost of supplies.
• 24-Hour Emergency Battery Service: We’ll jumpstart/boost your drained battery and perform minor adjustments to your vehicle’s alternator, starter, etc.
• Lockout Service: Roadside Assistance includes locksmith services if you’re locked out of your vehicle.
• Map Service: Lost? We’ll give you directions to your destination.
• Theft and Hit & Run Protection: Through this coverage, we’ll offer a $500 reward for information leading to the arrest and conviction of anyone responsible for hit-and-run damages or stealing your vehicle.

Contact your local agent today to add Roadside Assistance coverage to your policy.

Germania Roadside Assistance FAQs

What types of vehicles are covered by Roadside Assistance?

Roadside Assistance covers owned and non-owned private passenger autos, pickup trucks, SUVs and vans used by the insured or family members. Motor homes, RVs and trailers are not covered. Anyone driving the covered vehicle can call for service. This does not cover the policyholder in someone else’s vehicle.

How is Roadside Assistance coverage added to a policy?

Roadside Assistance is an optional coverage that must be selected at the time a new application is written or added by endorsement to a current Personal Auto Policy. The coverage requires an additional premium charge.

What does Roadside Assistance cover?

• Towing for a disabled vehicle
• Minor on-site labor for mechanical or electrical breakdown
• Battery failure
• Insufficient supply of fuel, oil, water or other fluid
• Flat tire
• Lock out
• Entrapment in snow, mud, water or sand
• Map services
• Theft
• Travel discounts

Will Germania automatically add Roadside Assistance to all current Personal Auto Policies?

No. Your agent must add Roadside Assistance coverage to your current Personal Auto policies by endorsement. It can be added to your policy with existing Towing and Labor coverage.

Is Roadside Assistance coverage added to each vehicle?

When you select Roadside Assistance coverage, it is automatically added to all covered vehicles on your policy.

How do policyholders access Roadside Assistance?

Call 855-548-3455

What is the Coverage Territory?

United States (including Hawaii and Alaska), Canada and Puerto Rico. There is no coverage in Mexico.

Are there any limits to the number of services an insured can make in a policy period?

There is a limit of five disablements per Auto policy period. There is also a limit of one service call per incident/breakdown. That would mean, for example, that you could ask to have your disabled vehicle towed to your residence but you would not be able to request a second towing of that same vehicle to a repair shop.

Is there a limit to the distance a disabled vehicle can be towed?

The maximum distance is 50 miles from the location where the vehicle became disabled. The policyholder may select a location to which the vehicle will be towed. If that distance exceeds 50 miles, the policyholder must pay the additional towing cost at the time of service.