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Please consider completing our Claim Experience Survey. It only takes 1 to 2 minutes to complete. Your feedback will help Germania continue to maintain and improve our customer service.

We value your feedback!  Take our claims survey!

The real test of an insurance company is how members are treated at their time of loss. We feel that Germania's claims handling is second to none. Germania has field adjusters equipped with the latest technology to handle claims, which in many cases allows us to issue a check the same day the adjuster reviews your loss. Germania also has a large experienced home office adjusting staff able to handle many claims over the phone, speeding up the claims process.

Report your claim online through GermaniaConnect.

Auto Glass Claim - to report a Auto Glass Claim.

Claims Handling - to report all other claims.

Claims Repair Estimates Online - Adjuster estimates are available in GermaniaConnect.

Direct Repair Program - to select a repair facility.

Catastrophe Response Unit - mobilized to serve as a fully functional field office.

Roadside Assistance Claim form - If you already secured a local roadside emergency service and are requesting reimbursement a Roadside Assistance Claim form must be completed. Submit the completed reimbursement form and invoice by mailing them to the address on the form. The Roadside Assistance vendor has an agreed upon fee schedule with its partner providers. If you go outside of the procedure by contacting a service provider on your own, there is a chance the Roadside Assistance Coverage will not cover the invoice in its entirety. For this reason, we encourage you to call 1-855-548-3455 directly for emergency service.

Catastrophe Response Unit Prepared for Catastrophic Situations

Learn about the Catastrophe Response Unit and how Germania's claims professionals respond during a catastrophic event. The mobile unit is equipped with state-of-the-art technology, and in the event of a storm situation a team is deployed to assist those in need.


Germania Claims Handling
PO Box 645
Brenham,TX 77834 - 0645
Phone (979) 836 - 5224
Toll-free 877-GERMANIA (877) 437-6264
Toll-free (800) 392 - 2202
Fax (979) 830 - 7589

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